CALL CENTER REPRESENTATIVE

Call Center Representative III (Includes Selling)


Makes and receives phone calls with the intent of promoting or selling company products or services. May provide a basic level of customer support but refers more complex problems to other staff members. Requires an in-depth knowledge of products and services offered. May require a bachelor's degree in area of specialty and 4-6 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected. Typically reports to a supervisor or manager.



Alternate Job Titles: Call Center Representative III (Includes Selling)
Benefit Median Amount % of Total


Base Salary $37,020 65.4%

Bonuses $2,149 3.8%

Social Security $2,996 5.3%

401k / 403b $1,410 2.5%

Disability $392 0.7%

Healthcare $5,722 10.1%

Pension $1,802 3.2%

Time Off $5,122 9.0%

Total $56,613 100%